Return & Refund Policy

Welcome to Uharbour Tools! 

Easy shopping, simple returns - that's our promise. At Uharbour, we're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.

All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!

How to return and get a refund/replacement?

Step 1: Please contact our Uharbour customer service ( Contact us ) and provide the reason and the necessary pictures or videos to verify your order issue.
Step 2: Our customer service team investigate and offer a solution based on our policy.
Step 3: Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).
Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.

📧📧📧Any questions about return & refund please feel free to contact us: support@uharbourtools.com